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Fundamental #8 – Deliver Legendary Service

It’s all about the Sentinel experience. With every experience, do the little things, as well as the big things, that delight people. Make every interaction...
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Fundamental #7 – Walk in Your Customers’ Shoes

Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can...
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Fundamental #6 – Find A Way

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t...
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Fundamental #5 – Work on Yourself

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater...
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Fundamental #4 – Do the Right Thing, Always

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make. If you make a mistake,...
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Fundamental #3 – Deliver Results

While effort is important, our customers expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals and hold...
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Fundamental #2 – Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for work. If a...
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Fundamental #1 – Be a Fanatic About Response Time

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question...
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ISPE Boston Area Chapter Product Show – Oct 2nd

Join us Wednesday, October 2, 2024 at the ISPE Boston Area Chapter Annual Product Show at Gillette Stadium. This one-day biopharmaceutical show in Foxborough, MA,...
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