You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. To keep your attitude working for you, focus on what...Read More

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things...Read More

In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s...Read More

Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...Read More

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you....Read More

It’s all about the Sentinel experience. With every experience, do the little things, as well as the big things, that delight people. Make every interaction...Read More

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t...Read More