Quality Assurance

Clean Room Inspectors

Sentinel Process Systems, Inc. is committed to distributing and producing high-purity processing equipment and engineered solutions for the Pharmaceutical, Biotech, Specialty Chemical and Food & Beverage industries. We strive to continually improve our offerings, our processes, and our organization’s effectiveness to satisfy the needs and expectations of all our valued customers.

Drawing from our extensive industry experience, we’ve cultivated the knowledge and capability to rigorously comply with the most up-to-date industry standards and regulations. Internally, through years of fine tuning, we’ve developed highly efficient processes to uphold our commitment to quality. Every step of the product cycle, from finalizing specifications, through sourcing, expediting, fabrication, packaging, labeling, and shipment, is tightly controlled to meet all customer requirements – every time.

Our Quality Assurance Philosophy

Sentinel’s Quality Assurance philosophy is based on four foundational commitments.

Customer Satisfaction

Customer satisfaction is our # 1 goal. We want our customers to enjoy every aspect of dealing with us. Our relentless pursuit of excellence is measured through comprehensive customer satisfaction surveys. This invaluable data steers our development as we relentlessly evolve to better meet the needs and preferences of our customers. Your feedback matters, and we’re dedicated to not just meeting but exceeding expectations.

Product Quality

Our commitment is clear ~ minimize product-related non-conformities and consistently deliver error-free products that exceed your expectations. We measure success through setting rigorous metrics for product acceptance rates. At Sentinel, quality isn’t just a goal; it’s our standard.

Timely Delivery

On time, every time, is our ultimate goal for product delivery. At Sentinel, punctuality is a cornerstone of our commitment to excellence. Behind our success lies a robust system, finely tuned to orchestrate seamless deliveries, while collecting the data to know how we are doing. Whether it’s a crucial deadline or a routine delivery, we pride ourselves on our ability to get the right products in the hands of our customers when they need it.

Continuous Improvement

At the heart of our operations lies a dedication to never settle for the status quo. We don’t just meet standards; we set them, continually seeking ways to enhance our products, services, and processes. This commitment to evolution is more than a Quality Objective; it’s a promise to our valued customers. Embracing feedback and learning from every experience, we’ve cultivated a culture of continuous improvement.

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