Fundamental #3 – Deliver Results

While effort is important, our customers expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals and hold...
Read More

Fundamental #2 – Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for work. If a...
Read More

Fundamental #1 – Be a Fanatic About Response Time

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question...
Read More

Fundamental #31 – Keep Things Fun

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens....
Read More

Fundamental #30 – Practice the “Human Touch”

Listen for, and pay attention to, the things that make people unique. Use handwritten notes, personal cards, and timely phone calls to acknowledge them. Genuine...
Read More
Final Signature

Check Out Our New Customer Portal

Now you can access and manage your account online at your convenience via our website’s new customer portal. You can view orders, purchase history, track...
Read More
1 2 3