Fundamental #22 – Show Meaningful Appreciation

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all...
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Fundamental #21 – Speak Straight

Speak honestly in a way that helps to make progress. Say what you mean and mean what you say. Be willing to ask questions, share...
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Fundamental #20 – Listen Generously

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need...
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Fundamental #19 – Embrace Change

What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly...
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Fundamental #18 – Assume Positive Intent

Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments...
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Fundamental #17 – Practice Blameless Problem-Solving

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our...
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Fundamental #16 – Be Curious

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense...
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Fundamental #15 – Be Proactive

Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Preventing issues is always better than fixing them.
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Fundamental #14 – Be Positive

You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. To keep your attitude working for you, focus on what...
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