Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our...Read More
In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense...Read More
Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Preventing issues is always better than fixing them.Read More
You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. To keep your attitude working for you, focus on what...Read More
In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s...Read More
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity....Read More
Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...Read More
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you....Read More
It’s all about the Sentinel experience. With every experience, do the little things, as well as the big things, that delight people. Make every interaction...Read More