Fundamentals Archives - Sentinel Process Systems, Inc

Fundamental #18 – Assume Positive Intent

Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments...

Fundamental #17 – Practice Blameless Problem-Solving

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our...

Fundamental #16 – Be Curious

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense...

Fundamental #15 – Be Proactive

Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Preventing issues is always better than fixing them.

Fundamental #14 – Be Positive

You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. To keep your attitude working for you, focus on what...

Fundamental #13 – Pay Attention to the Details

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things...

Fundamental #12 – Do What’s Best for the Customer

In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s...

Fundamental #11 – Make Quality Personal

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity....

Fundamental #10 – Be Process Driven

Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...

Fundamental #9 – Get Clear on Expectations

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you....

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