Category

Fundamentals

Fundamental #22 – Show Meaningful Appreciation

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all...
Read More

Fundamental #21 – Speak Straight

Speak honestly in a way that helps to make progress. Say what you mean and mean what you say. Be willing to ask questions, share...
Read More

Fundamental #20 – Listen Generously

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need...
Read More

Fundamental #19 – Embrace Change

What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly...
Read More

Fundamental #18 – Assume Positive Intent

Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments...
Read More

Fundamental #17 – Practice Blameless Problem-Solving

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our...
Read More

Fundamental #16 – Be Curious

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense...
Read More

Fundamental #15 – Be Proactive

Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance. Preventing issues is always better than fixing them.
Read More

Fundamental #14 – Be Positive

You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. To keep your attitude working for you, focus on what...
Read More

Fundamental #13 – Pay Attention to the Details

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things...
Read More
1 2 3