Fundamentals Archives - Sentinel Process Systems, Inc

Fundamental #10 – Be Process Driven

Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...

Fundamental #9 – Get Clear on Expectations

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you....

Fundamental #8 – Deliver Legendary Service

It’s all about the Sentinel experience. With every experience, do the little things, as well as the big things, that delight people. Make every interaction...

Fundamental #7 – Walk in Your Customers’ Shoes

Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can...

Fundamental #6 – Find A Way

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t...

Fundamental #5 – Work on Yourself

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater...

Fundamental #4 – Do the Right Thing, Always

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make. If you make a mistake,...

Fundamental #3 – Deliver Results

While effort is important, our customers expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals and hold...

Fundamental #2 – Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for work. If a...

Fundamental #1 – Be a Fanatic About Response Time

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question...

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