Category

Fundamentals

Fundamental #5 – Work on Yourself

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater...
Read More

Fundamental #4 – Do the Right Thing, Always

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make. If you make a mistake,...
Read More

Fundamental #3 – Deliver Results

While effort is important, our customers expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals and hold...
Read More

Fundamental #2 – Honor Commitments

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for work. If a...
Read More

Fundamental #1 – Be a Fanatic About Response Time

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question...
Read More

Fundamental #31 – Keep Things Fun

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens....
Read More

Fundamental #30 – Practice the “Human Touch”

Listen for, and pay attention to, the things that make people unique. Use handwritten notes, personal cards, and timely phone calls to acknowledge them. Genuine...
Read More

Fundamental #29 – Take Pride in Our Appearance

Your personal appearance makes a strong statement about the pride you take in your performance. Dress neatly and professionally. The appearance of our work environment...
Read More

Fundamental #28 – Communicate to Be Understood

Know your audience. Write and speak in a way that they can understand. Avoid using internal lingo, acronyms, and industry jargon. Use the simplest possible...
Read More

Fundamental #27 – Deliver an Effortless Experience

Find ways to make working with you and Sentinel easier. Provide simple and complete instructions. When in doubt, do more rather than pushing the work...
Read More
1 2 3 4