Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgments...Read More

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our...Read More

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense...Read More

You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. To keep your attitude working for you, focus on what...Read More

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things...Read More

In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s...Read More

Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...Read More