In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s...Read More
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity....Read More
Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...Read More
Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you....Read More
It’s all about the Sentinel experience. With every experience, do the little things, as well as the big things, that delight people. Make every interaction...Read More
Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can...Read More
Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t...Read More
Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater...Read More
Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make. If you make a mistake,...Read More