Category

Fundamentals

Fundamental #13 – Pay Attention to the Details

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things...
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Fundamental #12 – Do What’s Best for the Customer

In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There’s...
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Fundamental #11 – Make Quality Personal

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity....
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Fundamental #10 – Be Process Driven

Strong processes are the foundation of organizational effectiveness. Use our processes to our customers’ advantage. Help create and improve systems and processes that are scalable...
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Fundamental #9 – Get Clear on Expectations

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you....
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Fundamental #8 – Deliver Legendary Service

It’s all about the Sentinel experience. With every experience, do the little things, as well as the big things, that delight people. Make every interaction...
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Fundamental #7 – Walk in Your Customers’ Shoes

Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can...
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Fundamental #6 – Find A Way

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t...
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Fundamental #5 – Work on Yourself

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater...
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Fundamental #4 – Do the Right Thing, Always

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make. If you make a mistake,...
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